Position Name: Process Improvement Consultant (GBS OR SSC)

Location: Poland

Job type: Permanent

Job Description:

Roles & Responsibilities:

• Current Location:
• Expected
• Process Analysis and Assessment:
• Conduct comprehensive assessments of existing business processes to identify inefficiencies and opportunities for improvement.
• Analyse process data, performance metrics, and KPIs to make informed recommendations.
• Process Optimisation and Standardisation
• Develop and design optimized processes that adhere to industry best practices.
• Standardise processes across different functions or units within the organization to ensure consistency and efficiency.
• Continuous Improvement Initiatives
• Identify and prioritize opportunities for continuous improvement and cost reduction.
• Implement Lean, Six Sigma, or other process improvement methodologies.
• Transition and Transformation
• Apply your expertise to transition and transform processes, particularly within GBS or SSC models.
• Lead or support process migrations from various business units or locations to centralized service centres, ensuring a seamless transition.
• Change Management
• Collaborate with stakeholders to manage the change associated with process improvements.
• Develop and execute change management plans, addressing resistance and ensuring stakeholder buy-in.
• Performance Measurement and Reporting
• Establish and monitor performance metrics and KPIs to assess the impact of process improvements.
• Provide regular reports and dashboards to senior management.
• Client and Stakeholder Engagement
• Work closely with internal stakeholders, understanding their needs and aligning process improvements with organisational objectives.
• Ensure client requirements are met while optimising processes.
• Risk Management
• Identify and mitigate risks associated with process changes and transitions.
• Develop contingency plans to address potential disruptions.
• Training and Knowledge Sharing
• Share best practices and process improvement methodologies with colleagues.
• Provide training and guidance to employees involved in implementing and maintaining improved processes.
• Documentation and Compliance
• Ensure that process changes and improvements adhere to relevant regulations, compliance standards, and quality assurance requirements.
• Maintain accurate records and documentation for auditing purposes.
  
  Required Skills:
  
• Bachelor’s degree in business, Operations Management, or a related field (Master’s degree preferred).
• Proven experience as a Process Improvement Consultant in a GBS or SSC environment, with a minimum of 3 years of experience.
• Strong knowledge of process improvement methodologies, such as Lean, Six Sigma, or similar.
• Experience with process standardisation and automation.
• Excellent project management skills and the ability to lead cross-functional teams.
• Strong analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Change management expertise with the ability to influence and lead teams through transitions.
• Proficiency in process mapping and documentation tools.
• Needs to speak English plus at least one other European language.

If interested, please share me your updated CV to discuss further Careers@Lsarecruit.co.uk