Job Description
Building a network security operations team for a global managed network and security services provider. The team supports enterprise firewalls, SD-WAN, routers and Wi-Fi across about 100 countries.
The role. You are the first responder for alarms on customer firewalls, SD-WAN and WAN links. You confirm what is real, close what is not with evidence, and hand genuine faults to L2 with everything they need.
- Duration: Contract/permanent
- Work Location: Mumbai/Pune
What you will do
- Pick up alarm-driven tickets in ServiceNow and respond within SLA.
- Check device reachability and health: ping, traceroute, uptime, interface and memory status from the CLI or Meraki dashboard.
- Separate real faults from flapping alarms, planned maintenance and no-fault-found cases, and record the evidence.
- Check the maintenance calendar before working an alarm.
- Contact site teams, ISPs and customer IT for power, cabling and circuit checks.
- Escalate to L2 with logs, timelines and the steps already taken.
- Keep ticket notes clear and complete in English; run clean shift handovers.
What you need
- 1 to 3 years in a NOC or network operations role.
- Working knowledge of TCP/IP, routing basics, VLANs and VPN tunnels.
- Hands-on use of Cisco ASA or Firepower, or Cisco Meraki.
- Ticketing experience, ideally ServiceNow, and ITIL incident process.
- Good written and spoken English for customer and ISP calls.
Certifications: CCNA (required). Meraki CMNA or Fortinet NSE 1 to 3 is an advantage.
Nice to have: exposure to SD-WAN, Palo Alto or Fortinet firewalls; scripting for routine checks.
Thank you for your interest in this role. Please also share your CV at Shyam@lsarecruit.co.uk and if suitable, we will get in touch with you to discuss further.