Position Name: 24/7 Shift Team Leader

Job type: Permanent

Work Location: Leeds, UK

Job Description:

Responsibilities:

• Leadership: Provide effective leadership by setting clear goals, motivating team members, and fostering a positive work environment.
• 2Task Assignment: Managing yearly shift rota, ensuring cover across the 24×7 period and ensuring that our Shift Team are working safely and have cover where required. Allocating tasks to team members, ensuring a balanced workload and optimal productivity.
• Communication: Facilitate open and transparent communication within the team, ensuring everyone is informed and aligned with work and ongoing project.
• Guidance and Support: Offer guidance, mentorship, and support to team members, helping them develop their skills and overcome challenges.
• Collaboration: Promote a collaborative culture by encouraging teamwork, resolving conflicts, and fostering a sense of unity among team members.
• SLA Management: Oversee work, ensuring cases are completed on time and within SLA, while maintaining high-quality standards.
• Performance Evaluation: Conduct regular performance assessments, providing constructive feedback and identifying opportunities for personal development.
• Problem Solving: Address and resolve issues promptly, using critical thinking and problem-solving skills to ensure the smooth functioning of the team.
• Adaptability: Demonstrate flexibility and adaptability in response to changing priorities, project requirements.
• Quality Assurance: Monitor and uphold quality standards, ensuring that the team delivers work that meets or exceeds expectations.
• Reporting: Prepare and present reports on team performance and other relevant metrics to higher management team.

Role Requirements:

• This role will require SC clearance – so, we would need resources who are SC eligible
• Proven leadership experience.
• A detailed understanding of tooling across the service spectrum (Jira, ServiceNow, Splunk/Dynatrace/ Grafana/Cloudwatch/AWS/Github/secure pipelines etc.)
• Previous experience working within a 24×7 environment with an understanding of the challenges and opportunities that brings
• Strong communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Problem-solving and decision-making capabilities.
• Knowledge of the industry and relevant technologies.
• Ability to motivate and inspire team members.
• Strong proficiency in troubleshooting and resolving technical issues in software applications, systems, and networks.
• Outstanding communication skills, both written and verbal, with the ability to convey technical information to non-technical individuals.
• Experience working within an ITIL environment

If interested, please share me your updated CV to discuss further Careers@Lsarecruit.co.uk