Position Name: Desktop Support Engineer

Job type: Contract 

Work Location:  Hyderabad, Telangana, India

Job Description:

1-2 Years Experience in Fortinet is mandatory

Work timings: US timings, Should work from Blupace India Ltd office @ Hyderabad

Tenure: 1 Year

What we’re looking for in a Desktop Support Engineer

You’ll need to have:

Level of expertise: L3 – Service Desk Support

· Basic network skills: Knowledge of DNS, DHCP and TCP/IP. Experience of Cisco switches is qualifying

· PC’s: Good knowledge of computer hardware and peripherals. Good knowledge about different OS deployment solutions

· Mac: Good knowledge of Mac Set up and OS. Currently running High Sierra

· Tools: Hand on experience on Incident Reporting/ITSM tools like Service Now

· Onsite experience: Previous experience as direct onsite support required

· IT related Certifications will be an added advantage

Meriting Qualifications

· Active Directory: Knowledge of how to create accounts and basic GPO knowledge

· Client OS: Experience from Windows 7, Windows 8.1, Windows 10, Windows Embedded (all versions)

· Mac iOS: Experience with latest Macios, both standard setup and with Windows capability

· Server OS: Experience from Windows Server systems, OpenVMS systems is qualifying

· Service Desk: 1-2 years of experience from IT Service Desk is meriting

· Network: Experience of Cisco switches and routers

· ITIL: Basic understanding of ITIL processes

Short summary of Services:

· Windows 7 and 10 operating systems

· Mac support

· Full Office suite

· Troubleshoot and hardware support on HP, Dell and Mac workstations.

· Basic Network troubleshooting, Patching and Server maintenance

· Troubleshoot, coordinate and resolve incidents together with Incident

· Managers and resolver teams

· Review and follow-up on incidents to improve end-to-end support

· Coordinate active incidents to reduce lead-time

· Monitor ServiceNow-queues and Service Desk mailboxes

· Create and improve Knowledge Base articles

· Work with the Service Desk Support team

· Work with continuous service improvements

If interested, please share me your updated CV to discuss further Careers@Lsarecruit.co.uk