Job Description
Key accountabilities and decision ownership:
To own, execute and drive the Change Management process, using effective organisation and planning skills to enable the efficient co-ordination and communication of all Change Requests
Ensure all current Changes are logged and progressed, have accurate impact statements, are risk assessed, are prioritised with appropriate severity, and are approved by appropriately defined personnel
- Identify, escalate, and manage risks and issues to ensure changes are deployed effectively within the live environment
- Identify new ways of working to enhance the existing process and strive for simplicity in the management of Changes
- To act as a Change Management Subject Matter Expert (SME)
- Accurately communicate all relevant planned Changes to impacted customers and stakeholders
- Build and maintain relationships with Operational Leads, Service Managers, Project / Programme Managers, Customers and Suppliers
Who you are
- Understanding of Change Management methodology & principles (ITIL or similar)
- ITIL v4 Foundation certificate is desired
- Organised and delivery focused, strong planning skills, effective time-management
- Ability to interpret, analyse and present appropriate data to all organisational levels
- Proven ability to build and maintain relationships with key stakeholders, both internally and externally, through strong communication
Thank you for your interest in this role. Please also share your CV at Shyam@lsarecruit.co.uk and if suitable, we will get in touch with you to discuss further.
Get in touch with Rachel, our AI agent, today at +44 204 620 2747