Position Name: AV Support Engineer  

Job type: Permanent

Work Location: Sunbury, UK

Job Description:

Roles & Responsibilities:

• AV device management, including configuration & installation of AV devices, e.g., Poly, Crestron, AMX, Cisco, Yealink, Logitech, and Microsoft Teams Solutions 
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays 
• Perform preventative maintenance to resolve problems or identify resolution to appropriate vendor or manufacturer 
• Coordinate with AV equipment OEMs for resolution/workarounds, when required 
• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations 
• Manage ticket queue to respond to user requests 
• Setup and breakdown of all onsite meetings 
• Daily system testing to ensure equipment and room functionality 
• Perform remote testing for local and regional offices 
• Videoconferencing experience including operation, call set-up and equipment 
• Establishing and testing of individual and group VC sessions, i.e., meeting support, including consultation of users on best connection type 

 Skills and Abilities: 

• Effective communication with peers, customers, and colleagues across the business
• Ensure operational availability of all dedicated AV and Video Production environments
• Ability to work autonomously and think independently
• Good knowledge of Windows based devices
• Ability to balance multiple tasks and meet deadlines with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills, both verbal and written
• Demonstrated customer service focus and client communication skills
• Ability to work from different office locations in London and the South-East when required
• White glove support for VIP meetings and events

Expertise:

• 3+ years’ experience of AV support in a corporate environment
• High level of experience with Microsoft Teams and O365 integration
• CCNA Video, CCNA Routing & switching is desirable
• Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft is desirable

If interested, please share me your updated CV to discuss further Careers@Lsarecruit.co.uk