AV Support Engineer
LSA Recruit
Position Name: AV Support Engineer
Job type: Permanent
Work Location: Sunbury, UK
Job Description:
Roles & Responsibilities:
- AV device management, including configuration & installation of AV devices, e.g., Poly, Crestron, AMX, Cisco, Yealink, Logitech, and Microsoft Teams Solutions
- Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
- Perform preventative maintenance to resolve problems or identify resolution to appropriate vendor or manufacturer
- Coordinate with AV equipment OEMs for resolution/workarounds, when required
- Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
- Manage ticket queue to respond to user requests
- Setup and breakdown of all onsite meetings
- Daily system testing to ensure equipment and room functionality
- Perform remote testing for local and regional offices
- Videoconferencing experience including operation, call set-up and equipment
- Establishing and testing of individual and group VC sessions, i.e., meeting support, including consultation of users on best connection type
Skills and Abilities:
- Effective communication with peers, customers, and colleagues across the business
- Ensure operational availability of all dedicated AV and Video Production environments
- Ability to work autonomously and think independently
- Good knowledge of Windows based devices
- Ability to balance multiple tasks and meet deadlines with changing priorities
- Strong organizational skills and excellent attention to detail
- Excellent communication and interpersonal skills, both verbal and written
- Demonstrated customer service focus and client communication skills
- Ability to work from different office locations in London and the South-East when required
- White glove support for VIP meetings and events
Expertise:
- 3+ years’ experience of AV support in a corporate environment
- High level of experience with Microsoft Teams and O365 integration
- CCNA Video, CCNA Routing & switching is desirable
- Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft is desirable
If interested, please share me your updated CV to discuss further Careers@Lsarecruit.co.uk