Position Name: Senior service Designer

Job type: Contract

Work Location: Manchester/Telford, UK

Job Description:

Responsibilities:

Agile working

• identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
• help the team to decide the best approach
• help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope

Communicating between the technical and non-technical

• listen to the needs of technical and business stakeholders, and interpret them
• effectively manage stakeholder expectations
• manage active and reactive communication
• support or host difficult discussions within the team or with diverse senior stakeholders

Community collaboration           

• work collaboratively in a group, actively networking with others
• adapt feedback to ensure it’s effective and lasting
• use your initiative to identify problems or issues in the team dynamic and rectify them
• identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses

Digital perspective         

• apply a digital understanding to your work
• identify and implement solutions for assisted digital

Evidence- and context-based design      

• design systems for use across multiple services and can identify the simplest of a variety of approaches

Leadership and guidance            

• make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase
• build consensus between services or independent stakeholders
• identify problems or issues in the team dynamic and rectify them
• engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick
• bring people together to form a motivated team and help create the right environment for a team to work in
• facilitate the best team makeup depending on the situation

Managing decisions and risks    

• work with consequential or complex risks
• build consensus between services or independent stakeholders
• lead others to make good design decisions
• apply different risk methodologies in proportion to the risk

Prototyping       

• use a variety of prototyping methods
• share best practice and coach others
• look at strategic service design end to end

Prototyping in code       

• create static HTML and CSS prototypes
• code for different screen sizes
• version and host a prototype

Strategic thinking

• lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met
• User focus          
• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they’re met by the business
• apply strategic thinking to provide the best service for the end user

Working within constraints         

• identify, communicate and work within constraints
• challenge the validity of constraints
• ensure standards are being met

If interested, please share me your updated CV to discuss further Careers@Lsarecruit.co.uk