Position Name: German Speaking Desktop Support Engineer (L2 or Band2)

Job type: 1 year Fixed Term Contract

Work Location: Frankfurt, Germany

Language : German and English Mandatory

Job Description:

Roles & Responsibilities:

• Min. 5 years’ experience supporting users
• Mid-level experienced end-user support technician with min. 5 years’ experience supporting users, ideally with experience working in the financial sector.
• Calm & balanced temperament is a must with an ability to work independently as well as within a team.
• Candidate must be able to prioritise concurrent tickets and confidence to support VIPs.

Required Skills:

• Experience of working with a Financial Organization
• Provided support to VIP users, Senior Executive, Directors
• Its an onsite support with no remote work
• Flexible doing overtime, weekend activities, on call support
• Fully competent with supporting:
• Windows 10 & Windows Server 2012, 2016 onwards
• Active Directory
• Microsoft Exchange (EXCH & EXO)
• Microsoft Office Suite
• Microsoft 365 services
• Basic experience with PowerShell (exchange online/Azure)
• Zoom
• Teams
• Experience supporting hardware such as Thin Clients, Laptops, iOS devices
• Desirable Optional Skills
• VMware Horizon
• Microsoft Endpoint Manager/Intune
• box
• Client Device Manager’
• Experience using Service Now ITSM

Additional role specific skills:

• Expertise with Virtual Desktop Infrastructure, and infrastructure in the cloud
• Expertise in networking, including knowledge of subnets, routing, firewalls
• Understanding of MDM technologies like Mobile Iron or InTune
• Advanced knowledge of a range of diagnostic utilities. Expert troubleshooting skills.
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes.
• Exceptional interpersonal and leadership skills, with a focus on rapport-building, listening and questioning skills.
• Strong documentation skills, attention to detail, and managing tickets.
• Ability to present ideas in a user-friendly, business-friendly, and technical language.
• Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative and drive; self-motivated and enjoys a sense of pride in their accomplishments
• Maintain professional, healthy relationships with all fellow team members and management and demonstrate awareness of support issues/needs as they apply on a company-wide and business basis; adept in creating/maintaining documentation to support, and enforce standards, policies, and processes

Key requirements for the candidate:

• Well-presented, friendly & strong communicator

• Willing to work 5 days p/week in the office plus weekends.

• Ability to support technical needs of a 25-person office, including VIPs.

• Also assisting other technology teams such as Cybersecurity & Networks

If interested, please share me your updated CV to discuss further Careers@Lsarecruit.co.uk